General terms and conditions of business
These are our terms and conditions for the use of our website novcraft-shop.de and the purchase of products through the website.
If you have any queries about these terms, please contact us using the contact form.
The terms and conditions herein together with any notices or conditions on other areas of this website will all together govern use by customers of this website. You should note that NovCraft may at any time make changes to or remove part of this website without any liability to customers for such changes. NovCraft reserves the right to change these terms and conditions in the future without specifically notifying customers and continued use of the website or placing of orders after such changes shall be deemed to be acknowledgement and acceptance thereof.
A contract will only come into existence between you the customer and us once your order has been processed and dispatched.
When you as a customer place an order via this website, you warrant by placing the order that:-
- You are not a minor or otherwise legally incapable of entering into a binding contract.
- The personal details which you give us on registration are fully complete and accurate.
- You are not using a false name or the name of any other person or body which you are not authorised to use.
Placement of an order
When you place your order you are doing so in acceptance of these terms and conditions and it is important that you have read them before you go ahead and order.
Cancelling an order
As a customer you have the right to cancel an order within 14 days. In this case we will sent you the payed money back to the account you paid from within the next 14 days after cancellation. If the product has already been shipped we hold the right to wait with the payback till the product is back at out place or the customer have sent a prove of shipping the product back.
Exceptions will be custom made goods, like individual printed or made goods.
Acceptance of an order
When placing an order you will get a confirmation at the mail adresse you used during the order. Ther you will find the information about your order like the price and contents.
Delivery
As a customer you can choose your shipping during the order placement. The shipping costs will depend from the shipping destination and be shown during the order placement. Novcraft won't take any responsibility for damages or delays during the transport.
Returns Policy
NovCraft accepts returns within 14 days when the product hasn't been used, changed, washed, damaged or otherwise manipulated. The product needs to be returned in the original packaging. Without any written approval you are not allowed to sent back any products to Novcraft. First contact us with the contact button or send us an E-Mail to support@novcraft.de .
Unless the products are faulty or not as described, the customer will be responsible for the cost of returning them to us.
Liability
We try to have the information on this website as accurate as possible but we make no warranties, whether express or implied, regarding its accuracy. We also do not make any warranties regarding any matters relating to the use of this website and it is a matter for you to ensure that your own equipment is protected from viruses or other external factors.
Your rights are protected by the Sale of Goods and Supply of Services Act, 1980, and also the Consumer Protection Act, 2007, where you are a consumer. Nothing in this website shall affect your rights under the applicable law.
Severance
If any of these terms and conditions shall prove to be void, unlawful, or unenforceable for any reason then such term or condition shall be deemed to be severed from the remaining terms and conditions which shall remain valid and enforceable.
If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.